Free shipping on orders over $49

FAQs

What shipping methods are available?

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We offer the Economy Shipping via DHL, USPS, and Fedex.

How long will it take to ship my order?

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Orders will be shipped out typically 5-7 business days after ordering. You can expect to receive your shipment 7-12 business days after shipping for US addresses.

My tracking status does not update?

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Shipping providers may delay scanning packages and tracking may take up to 2-3 business days to begin showing progress.

If your tracking status has not been updated for over 10 days, please contact us via email: support@vetadn.com

How can I track my order?

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Please visit our Order Tracking page and follow the instructions.

How can I change the shipping address?

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Please send your updated shipping address to support@vetadn.com 24 hours after you placed your order. After 24 hours or in case that the item has already shipped we are unfortunately unable to make any changes.

I would like to cancel my order?

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You can cancel an order within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

I would like to modify my order?

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Your order is only eligible to be canceled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

I didn't receive my order?

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If you noticed that your package has not been updated over 15 business days or you still don't receive it within 2-3 days after tracking shows your package has been delivered, please contact us via email at support@vetadn.com right away to address the problem promptly.

I would like to return an order?

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Generally we don't accept returns. If your product is damaged/defected, wrong, or low-quality, please kindly contact us via email at support@vetadn.com with your order number along with a photograph. We will support you to get a refund or replacement without having to return them.

How secure is my personal information?

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We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Still have a question?

Feel free to contact us for more information

Contact Us

About Us

Vet ADN - Personalized gifts for veteran, military homecommings and retirements!

USA: 1769 Shipman Dr, San Antonio, Texas 78219
SG: 3 Coleman Street #03-24, Peninsula Shopping Complex, Singapore 179804
Email: support@vetadn.com
Business Hour: 8:00-18:00 Mon-Sat

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© 2023 Vet ADN - a brand of Stylelio Pte. Ltd.