VetADN is a friendly and competent organization (Office: 3 Coleman Street #03-24, Peninsula Shopping Complex, 179804, Singapore - Not a return address).
Customer service - available for all of your questions
Support E-mail: Typical response time is 24 - 48 hours:
support@vetadn.com
Address: 3 Coleman Street #03-24 Peninsula Shopping Complex
Singapore (179804)
Address 2: 1769 Shipman Dr, San Antonio, TX 78219
Support Live chat: We are available 14/6, but sometime we have too many messages so please allow 1-12 hours for a response
Office time : Mon. - Sat.
UTC- 6 1:00 PM - 11:00 PM
UTC+1 2:00 AM - (next day) 00:00 AM
UTC+8 9:00 PM - (next day) 7:00 AM
Connect on Messenger: Sign in your Messenger account, one step to solve your problems
After-sale Topics
Cancel this order
You can cancel your order by send email to us at support@vetadn.com within 24hours from your order was placed (Please allow 24 hours for a response).
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Change shipping address/items/shipping methodsYou can change information of your order by send email to us at supportglobal@vetadn.us within 24hours from your order was placed
(Please allow 24 hours for a response).
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Track my package
You can check your order status by logging into 17track.com then paste your tracking number. If you do not see the tracking number in your email, please contact us at support@vetadn.com (Please allow 24 hours for a response).
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Incorrect package received
Email us and attach images which clearly show us the incorrect item you received at support@vetadn.com (Please allow 24 hours for a response).
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Items received with quality problem/Package was brokenEmail us a description of the issue and also attach images which clearly show us the quality problem of the item at support@vetadn.com (Please allow 24 hours for a response). |
Other after-sale inquiry
Please send an email to us to describe the issue at support@vetadn.com (Please allow 24 hours for a response).
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Pre-sale Topics
About product questions
Please check the page for full details. Product descriptions are displayed on every items page If you can not find the answer to your question, send us an email or a message on live chat/Facebook
(Please allow 24 hours for a response). |
About payment issuesFull details on payment Issues are displayed in our FAQ If you can not find the answer to your question, send us an email or a message on live chat/Facebook (Please allow 24 hours for a response).
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About shipping methodsDetails on Shipping Methods are in our FAQ If you can not find the answer to your question, send us an email or a message on live chat/Facebook
(Please allow 24 hours for a response).
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About shipping timeDetails on Shipping Time are in our FAQ If you can not find the answer to your question, send us an email or a message on live chat/Facebook
(Please allow 24 hours for a response). |
About using points, coupons or gift cards
Full details on Points / Coupons / Gifts Cards are display in our FAQ If you can not find the answer to your question, send us an email
(Please allow 24 hours for a response) |
Other presale inquiry
If you can not find the answer to your question, send us an email (Please allow 24 hours for a response).
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- If you have a question about your receiving your tracking number, please be sure it has been 3-7 days after you've ordered as that is the general processing time.
- If you have a question about after-sale topics, please provide us with your order number.
